Apps → Support-desk Sync
Support-desk Sync
Two-way sync between monday and Freshdesk, Zendesk & Intercom.
The problem
Teams run support in Freshdesk, Zendesk, or Intercom but plan and report in monday. Keeping the two in step usually means a brittle, one-way bridge that drops its connection and maps fields to the wrong place. A sync you can trust has to be two-way and durable.
How it works
Connect a desk
Link Freshdesk, Zendesk, or Intercom with OAuth on the same reliable connector runtime that powers e-Sign Status.
Map the fields
Decide once how tickets map to items — status, assignee, priority — and let it run.
Two-way sync
Changes flow both ways: a ticket update lands on the monday item, and an item change flows back to the desk. Reliably, not best-effort.
A Candor app
Like every Candor app, Support-desk Sync is built to be dependable — app-owned state, verified requests, and honest, price-locked billing with a real free tier. Why Candor →
FAQ
Which help desks?
Freshdesk, Zendesk, and Intercom, with more on the same runtime over time.
Is it truly two-way?
Yes — updates propagate in both directions, with field mapping you control.
What's on the free tier?
One connected desk with two-way sync. Add desks and field mapping on the paid plans.
Works well with
Support-desk Sync is coming soon
Support-desk Sync isn't on the monday marketplace yet — it's on the way. See pricing →